Support
Need help with Esmaline? We are happy to help.
Contact us
Email hello@esmaline.com. A real person reads every message. We usually reply within 2 business days.
It helps to tell us the email address you sign in with, your iPhone model, and what you were doing when the problem happened. Please do not send passwords or payment card numbers.
The app
The Esmaline iPhone app is coming soon. Until it launches, you can join the waitlist on our homepage.
Delete your account and photos
In the app. Open the Account tab, tap Delete account, and type DELETE to confirm. This signs you out everywhere and deletes your photos, generated images, saved looks, and profile from our servers. To delete only some photos or looks, delete them one at a time in the app. Turning off a photo consent also deletes that kind of photo.
By email. Write to hello@esmaline.com from the email address on your account and ask us to delete it. We may ask you to confirm the request first.
Either way, we remove your data from active systems within 30 days. Our privacy policy explains what we keep and for how long.
Purchases
Purchases are made through Apple. To cancel a subscription or ask for a refund, use your Apple ID settings or Apple's Report a Problem page. Restore Purchases in the app brings back what you already bought.